Frequently Asked Questions

Answers to what people usually ask before booking a course or a session with us.

1. 1

   How do I book a course and get a quote?

   Send us a message with the skill you want to learn and your available dates. We reply with a fixed price for the full course and a start date, usually within a day or two.

2. 2

   What if I'm not happy with a module once it's finished?

   You have 30 days from finishing a module to ask for it to be re-run with your tutor or refunded for that module. Just message us and we'll sort out a date or process the refund by bank transfer.

3. 3

   Can I cancel or reschedule a booked session?

   Yes, give us at least 48 hours' notice and we'll move the session to another date within your course window. Cancelling less than 48 hours before a session means that slot is forfeited, though the rest of the course stays booked.

4. 4

   Is the tutor named on my booking the person who actually teaches me?

   Yes. The name on your confirmation is who runs every session and reviews every project, we don't swap in a different tutor partway through a course.